Discover the World with Expert Guidance

Last Updated: December 2024

1. Information We Collect

We collect personal information that you provide directly to us, including name, email address, phone number, travel preferences, and payment information when you use our services or contact us for travel planning assistance.

2. How We Use Your Information

We use your personal information to provide travel planning services, communicate with you about your bookings, process payments, send relevant travel information, and improve our services based on your feedback and preferences.

3. Information Sharing

We share your information only with trusted travel partners (hotels, airlines, tour operators) necessary to fulfill your bookings, and with service providers who assist us in operating our business, all under strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encryption and secure data storage.

5. Your Rights

You have the right to access, update, or delete your personal information, opt-out of marketing communications, and request data portability. Contact us at [email protected] to exercise these rights.

6. Contact Information

For privacy-related questions or concerns, contact our Data Protection Officer at [email protected] or write to us at 425 Park Avenue, Suite 2200, New York, NY 10022, USA.

Last Updated: December 2024

1. Service Agreement

By engaging Esteemed Travel Guides, you agree to these terms and conditions. Our services include travel planning, booking assistance, and concierge services as outlined in your service agreement.

2. Payment Terms

Planning fees are due upon service commencement. Travel bookings require deposits as specified by suppliers. Final payments are due according to supplier terms, typically 30-60 days before travel.

3. Cancellation Policy

Planning fees are non-refundable once work begins. Travel bookings are subject to supplier cancellation policies, which vary by provider and may include penalties. Travel insurance is strongly recommended.

4. Limitation of Liability

Our liability is limited to the fees paid for our services. We are not responsible for supplier failures, travel delays, cancellations, or circumstances beyond our control including weather, natural disasters, or political events.

5. Client Responsibilities

Clients must provide accurate information, valid travel documents, comply with destination requirements, and inform us of special needs or medical conditions that may affect travel.

6. Dispute Resolution

Any disputes will be resolved through binding arbitration in New York State. These terms are governed by New York State law.

Last Updated: December 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and allow certain features to function properly.

2. Types of Cookies We Use

Essential Cookies: Necessary for website functionality, including security and basic navigation.

Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

3. Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

4. Third-Party Cookies

We may use third-party services like Google Analytics that set their own cookies. These services have their own privacy policies governing cookie use.

5. Updates to This Policy

We may update this cookie policy periodically. Changes will be posted on this page with an updated revision date.

Last Updated: December 2024

1. Copyright Protection

Esteemed Travel Guides respects intellectual property rights and expects users to do the same. We respond to valid DMCA takedown notices in accordance with the Digital Millennium Copyright Act.

2. Filing a DMCA Notice

If you believe your copyrighted work has been used without authorization, please provide our designated agent with the following information:

• Physical or electronic signature of the copyright owner
• Description of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material on our website
• Your contact information including address, phone, and email
• Statement of good faith belief that use is unauthorized
• Statement of accuracy under penalty of perjury

3. Designated Agent

DMCA notices should be sent to:
DMCA Agent
Esteemed Travel Guides
425 Park Avenue, Suite 2200
New York, NY 10022
Email: [email protected]

4. Counter-Notification

If you believe material was removed in error, you may file a counter-notification with the same designated agent including the required statutory elements.

Last Updated: December 2024

1. Data Controller

Esteemed Travel Guides acts as the data controller for personal information collected through our services. We are committed to protecting your privacy rights under the General Data Protection Regulation (GDPR).

2. Legal Basis for Processing

We process personal data based on:

• Contract Performance: To provide travel services you've requested
• Legitimate Interest: To improve our services and communicate about relevant offers
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations

3. Your GDPR Rights

Right of Access: Request copies of your personal data

Right to Rectification: Request correction of inaccurate data

Right to Erasure: Request deletion of your personal data

Right to Restrict Processing: Request limitation of data processing

Right to Data Portability: Request transfer of your data

Right to Object: Object to processing based on legitimate interests

4. Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy, typically 7 years for travel bookings to comply with financial and legal requirements.

5. International Transfers

When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms.

6. Contact Our DPO

For GDPR-related inquiries, contact our Data Protection Officer at [email protected] or write to us at 425 Park Avenue, Suite 2200, New York, NY 10022, USA.

7. Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal data appropriately.